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Legal & Policies

Please review our policies below. By using our services, you agree to these terms.

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Refund Policy

Last Updated: January 2026

This Refund Policy outlines the terms and conditions for refunds at The Hyderabad Library.

1. Subscription Refunds

Within 3 Days of Initial Subscription:

  • Full refund available for first-time subscribers
  • Request must be made within 3 calendar days of payment
  • Refund will be processed to the original payment method
  • Processing time: 5-7 business days

    • After 3 Days:

  • No refund will be issued
  • Membership remains active until the end of the current billing period
  • You may continue to use all library services until expiration

    • Renewal Payments:

  • No refunds for automatic renewal payments
  • Cancel before renewal date to avoid charges

    • 2. How to Request a Refund

    To request a refund within the eligible period:

  • **Email us at:** thehyderabadlibrary@gmail.com
  • **Include:**

    • - Your registered email address

    - Membership number

    - Reason for refund request

    - Date of payment

  • **Or call us at:** 7901662333 (Mon-Sat, 11 AM - 5 PM)

    • 3. Refund Processing

  • Approved refunds are processed within 5-7 business days
  • Refunds are credited to the original payment method
  • Bank processing may take additional 3-5 days
  • You will receive email confirmation once processed

    • 4. Non-Refundable Items

    The following are not eligible for refunds:

  • Late fees and penalties
  • Lost or damaged book charges
  • Processing fees
  • Payments made more than 3 days ago (for new subscriptions)
  • Renewal payments after auto-debit

    • 5. Partial Refunds

    Partial refunds may be issued in special circumstances:

  • Service unavailability exceeding 7 consecutive days
  • Technical issues preventing access to services
  • At the sole discretion of library management

    • 6. Dispute Resolution

    If you believe a charge is incorrect:

  • Contact us within 30 days of the charge
  • Provide transaction details and reason for dispute
  • We will investigate and respond within 7 business days

    • 7. Contact Information

    For refund requests or queries:

  • **Email:** thehyderabadlibrary@gmail.com
  • **Phone:** 7901662333
  • **Hours:** Monday to Saturday, 11 AM - 5 PM
  • **Address:** The Hyderabad Library, 2nd Floor, KSR Eye Care Building, Banjara Hills, Hyderabad

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    Have questions about our policies?

    Contact us at thehyderabadlibrary@gmail.com or call 7901662333

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